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Privacy Policy

The Biwako Otsu Tourism Association (hereinafter referred to as “the Association”) sets forth this Privacy Policy (hereinafter referred to as “this Policy”) regarding the handling of personal information of users and customers on the website operated by the Association (hereinafter referred to as “this Site”).

1. Definition of Personal Information

In this Policy, “Personal Information” shall refer to “personal information” as defined in the Act on the Protection of Personal Information, and refers to information about a living individual that can identify a specific individual by name, date of birth, address, telephone number, contact information, or other descriptions contained in such information, as well as data related to physical appearance, fingerprints, voiceprints, and information that can identify a specific individual from such information alone, such as the insurer number on a health insurance card (personal identifier information).

2. Purpose of Use

The Association shall appropriately use collected personal information for the following purposes:

Purposes related to the operation and guidance of this Site

  1. To provide tourism information and guidance regarding the Association’s services and business.
  2. To respond to inquiries, consultations, and opinions from users.
  3. To provide information on and conduct events, campaigns, surveys, etc., implemented by this Site.
  4. To analyze for the purpose of improving services on this Site and developing new services (used as statistical information in a format that does not identify individuals).
  5. For other purposes incidental to the above purposes of use.

Purposes related to travel applications

  1. To use personal information provided by customers at the time of travel application for communication with the customer.
  2. To use personal information within the scope necessary for the arrangement of services provided by transportation and accommodation facilities, etc., and for the procedures to receive those services (hereinafter referred to as “Arrangements, etc.”) for the travel for which the customer has applied.
  3. To use personal information within the scope necessary for insurance procedures to cover the Association’s liability under the travel contract and expenses in the event of an accident.
  4. To provide information on products and services of companies affiliated with the Association necessary for travel, such as travel insurance.
  5. To provide information on the Association’s products and campaigns.

3. Security Management Measures for Personal Information

The Association shall take necessary and appropriate measures to prevent the leakage, loss, or damage of personal information and for other security management of personal information, and shall strictly manage personal information.

4. Provision of Personal Information to Third Parties

  1. The Association shall not provide personal information to third parties without obtaining the customer’s prior consent, except in the following cases. However, this excludes cases permitted by the Act on the Protection of Personal Information and other laws and regulations.

Provision to third parties accompanying travel arrangements, etc.

  1. The Association will provide personal information such as the customer’s name and contact information to transportation/accommodation facilities (*1), insurance companies, and souvenir shops by sending it in advance via electronic methods, etc., within the scope necessary for the Arrangements, etc. and insurance procedures in items 7 to 8 of “2. Purpose of Use” above, as well as within the scope necessary for the convenience of the customer’s shopping at souvenir shops at the travel destination.
    *1: Major transportation and accommodation facilities are listed in the itinerary described in the travel brochure and in the final itinerary document sent by the date specified in the separate contract document.

5. Disclosure, Correction, Suspension of Use, and Deletion of Personal Information

When the Association receives a request from an individual for the disclosure, correction, addition, deletion, suspension of use, or suspension of provision to a third party of their personal information, the Association shall respond promptly in accordance with the Act on the Protection of Personal Information after verifying the identity of the individual.

6. About SSL (Secure Socket Layer)

This Site supports “SSL” to protect users’ personal information and uses a secure connection (https). Personal information entered by users is automatically encrypted for transmission.

7. Changes to the Privacy Policy

The contents of this Policy may be changed without notice to users, except for matters otherwise provided for by laws and regulations or in this Policy. Unless otherwise specified by the Association, the revised Privacy Policy shall take effect from the time it is posted on this Site.

8. Contact for Inquiries

For inquiries regarding this Policy or requests for disclosure, correction, etc., of personal information, please contact the following office.

Name: Biwako Otsu Tourism Association
Address: Inside Civic Cultural Center, 2-3 Goryo-cho, Otsu City, Shiga Prefecture 520-0037
Phone: 077-528-2772
Email: infootsu.or.jp

Enacted: October 29, 2026