Chapter 1: General Provisions

(Scope of Application)
Article 1: Contracts for organized package tours (hereinafter referred to as “organized package tour contracts”) concluded between the Company and travelers shall be governed by the provisions of these terms and conditions. Matters not provided for in these terms and conditions shall be governed by laws and regulations or generally established customs.
2. Notwithstanding the provisions of the preceding paragraph, when the Company concludes a special agreement in writing within a range that does not violate laws and regulations and is not disadvantageous to the traveler, such special agreement shall take precedence.
(Definition of Terms)
Article 2: In these terms and conditions, “organized package tour” means a tour implemented by the Company based on a travel plan prepared in advance for the purpose of recruiting travelers, specifying the destination and itinerary of the tour, the content of transportation or accommodation services that travelers can receive, and the amount of travel fees that travelers must pay to the Company.
2. In these terms and conditions, “domestic travel” means travel within Japan only, and “overseas travel” means travel other than domestic travel.
3. In this section, “communication contract” means an organized package tour contract concluded by the Company with card members of credit card companies affiliated with the Company or companies that sell the Company’s organized package tours on behalf of the Company (hereinafter referred to as “affiliated companies”), based on applications received by telephone, mail, facsimile, internet, or other means of communication, whereby the traveler agrees in advance that claims or obligations related to travel fees, etc., under the organized package tour contract that the Company has against the traveler shall be settled in accordance with the card member regulations of the affiliated company on or after the date when such claims or obligations are to be performed, and the travel fees, etc., of the organized package tour contract shall be paid by the methods specified in Article 12, Paragraph 2, Article 16, Paragraph 1, second sentence, and Article 19, Paragraph 2.
4. In these terms and conditions, “card usage date” means the date on which the traveler or the Company must perform payment or refund obligations for travel fees, etc., under the organized package tour contract.
(Content of Travel Contract)
Article 3: In the organized package tour contract, the Company undertakes to arrange and manage the itinerary so that travelers can receive transportation, accommodation, and other travel-related services (hereinafter referred to as “travel services”) provided by transportation and accommodation facilities, etc., in accordance with the travel itinerary determined by the Company.
(Arrangement Agent)
Article 4: In performing the organized package tour contract, the Company may have all or part of the arrangements carried out by other travel agencies within or outside Japan, persons engaged in arrangements as a business, or other agents.

Chapter 2: Conclusion of Contract

(Application for Contract)
Article 5: A traveler who wishes to apply for an organized package tour contract with the Company must submit to the Company the Company’s prescribed application form (hereinafter referred to as “application form”) with the required information filled in, together with an application fee in the amount separately determined by the Company.
2. Notwithstanding the provisions of the preceding paragraph, a traveler who wishes to apply for a communication contract with the Company must notify the Company of the name of the organized package tour for which application is being made, the travel start date, membership number, and other matters (hereinafter referred to as “membership number, etc.” in the following article).
3. The application fee in Paragraph 1 shall be treated as part of the travel fee, cancellation fee, or penalty.
4. Travelers who require special consideration when participating in an organized package tour must inform the Company at the time of application. The Company will accommodate such requests to the extent possible.
5. Expenses required for special measures taken by the Company for travelers based on the request in the preceding paragraph shall be borne by the traveler.
(Reservation by Telephone, etc.)
Article 6: The Company accepts reservations for organized package tour contracts by telephone, mail, facsimile, internet, or other means of communication. In such cases, the contract is not concluded at the time of reservation, and after the Company notifies acceptance of the reservation, the traveler must submit the application form and application fee or notify the membership number, etc., to the Company within the period determined by the Company in accordance with the provisions of Paragraph 1 or Paragraph 2 of the preceding article.
2. When an application form and application fee are submitted or membership number, etc., is notified in accordance with the provisions of the preceding paragraph, the order of conclusion of organized package tour contracts shall be based on the order of acceptance of such reservations.
3. If the traveler does not submit the application fee or notify the membership number, etc., within the period specified in Paragraph 1, the Company shall treat the reservation as not having been made.
(Refusal to Conclude Contract)
Article 7: The Company may refuse to conclude an organized package tour contract in the following cases:

1. (1) When the traveler does not meet the conditions for participating travelers, such as gender, age, qualifications, skills, or other conditions specified in advance by the Company.
2. (2) When the number of applicants reaches the planned recruitment number.
3. (3) When the traveler is likely to cause inconvenience to other travelers or hinder the smooth implementation of group activities.
4. (4) When attempting to conclude a communication contract and the traveler’s credit card is invalid or the traveler cannot settle part or all of the obligations related to travel fees, etc., in accordance with the card member regulations of the affiliated company.
5. (5) When the traveler is recognized as a member of an organized crime group, an associate member of an organized crime group, a person related to an organized crime group, a company related to an organized crime group, a corporate racketeer, or other antisocial force.
6. (6) When the traveler makes violent demands, unreasonable demands, threatening words or actions in connection with transactions, uses violence, or engages in similar conduct against the Company.
7. (7) When the traveler spreads rumors, uses fraudulent means or force to damage the Company’s credibility or obstruct the Company’s business, or engages in similar conduct.
8. (8) When there are other operational reasons for the Company.

(Time of Contract Conclusion)
Article 8: An organized package tour contract shall be concluded when the Company accepts the conclusion of the contract and receives the application fee specified in Article 5, Paragraph 1.
2. Notwithstanding the provisions of the preceding paragraph, a communication contract shall be concluded when notification of the Company’s acceptance of the conclusion of the contract reaches the traveler.
(Delivery of Contract Document)
Article 9: The Company shall promptly deliver to the traveler, after conclusion of the contract as specified in the preceding article, a document (hereinafter referred to as “contract document”) describing the travel itinerary, content of travel services, travel fees, other travel conditions, and matters concerning the Company’s responsibilities.
2. The scope of travel services that the Company is obligated to arrange and manage the itinerary for under the organized package tour contract shall be as described in the contract document of the preceding paragraph.
(Final Document)
Article 10: When the confirmed travel itinerary or the names of transportation or accommodation facilities cannot be stated in the contract document of Paragraph 1 of the preceding article, the Company shall list the names of accommodation facilities to be used and important transportation facilities in a limited manner in the contract document, and then deliver a document describing the confirmed status of these matters (hereinafter referred to as “final document”) by the date specified in the contract document by the day before the travel start date (or by the travel start date if application for the organized package tour contract was made on or after the seventh day counting back from the day before the travel start date).
2. In the case of the preceding paragraph, when there is an inquiry from a traveler wishing to confirm the arrangement status, the Company shall respond promptly and appropriately even before delivery of the final document.
3. When the final document of Paragraph 1 is delivered, the scope of travel services that the Company is obligated to arrange and manage the itinerary for under the provisions of Paragraph 2 of the preceding article shall be specified as described in the final document.
(Methods Using Information and Communication Technology)
Article 11: With the prior consent of the traveler, the Company may provide information that should be stated in documents describing the travel itinerary, content of travel services, travel fees, other travel conditions, and matters concerning the Company’s responsibilities to be delivered when concluding an organized package tour contract, contract documents, or final documents (hereinafter referred to as “stated matters” in this article) by methods using information and communication technology, and shall confirm that the stated matters have been recorded in files equipped in the communication device used by the traveler.
2. In the case of the preceding paragraph, when files for recording stated matters are not equipped in the communication device used by the traveler, the Company shall record the stated matters in files equipped in the communication device used by the Company (limited to those exclusively for the use of the traveler) and confirm that the traveler has viewed the stated matters.
(Travel Fees)
Article 12: The traveler must pay to the Company the travel fees in the amount stated in the contract document by the date stated in the contract document by the travel start date.
2. When a communication contract is concluded, the Company shall receive payment of the travel fees in the amount stated in the contract document through the affiliated company’s card without the traveler’s signature on the prescribed voucher. The card usage date shall be the date of conclusion of the travel contract.

Chapter 3: Changes to Contract

(Changes to Contract Content)
Article 13: When natural disasters, war, riots, suspension of travel service provision by transportation or accommodation facilities, etc., orders from government offices, provision of transportation services not in accordance with the original operation plan, or other circumstances beyond the Company’s control occur, and it is unavoidable to ensure safe and smooth implementation of the tour, the Company may change the travel itinerary, content of travel services, or other content of the organized package tour contract (hereinafter referred to as “contract content”) after promptly explaining to the traveler in advance the reason why such circumstances are beyond control and the causal relationship with such circumstances. However, in case of emergency and when unavoidable, explanation shall be given after the change.
(Changes to Travel Fee Amount)
Article 14: When applicable fares and charges (hereinafter referred to as “applicable fares and charges” in this article) for transportation facilities used in implementing organized package tours are increased or decreased significantly beyond the normally expected degree compared to applicable fares and charges publicly announced as valid at the time of recruitment of organized package tours due to significant changes in economic conditions, etc., the Company may increase or decrease the travel fee amount within the range of such increase or decrease.
2. When the Company increases travel fees in accordance with the provisions of the preceding paragraph, the Company shall notify the traveler to that effect before the fifteenth day counting back from the day before the travel start date.
3. When applicable fares and charges specified in Paragraph 1 are decreased, the Company shall decrease the travel fees by the amount of such decrease in accordance with the provisions of the same paragraph.
4. When expenses required for implementing the tour (including cancellation fees, penalties, and other expenses already paid or to be paid for travel services whose provision was not received due to changes to contract content) decrease or increase due to changes to contract content based on the provisions of the preceding article (excluding cases where the increase in expenses is due to a shortage of seats, rooms, or other facilities of transportation or accommodation facilities, etc., despite such facilities providing the travel services), the Company may change the travel fee amount within such range at the time of such change to contract content.
5. When the Company states in the contract document that travel fees differ depending on the number of users of transportation or accommodation facilities, etc., and the number of such users changes after conclusion of the organized package tour contract for reasons not attributable to the Company, the Company may change the travel fee amount as stated in the contract document.
(Substitution of Traveler)
Article 15: A traveler who has concluded an organized package tour contract with the Company may, with the Company’s consent, transfer the contractual position to a third party.
2. When a traveler seeks the Company’s consent specified in the preceding paragraph, the traveler must submit to the Company the Company’s prescribed form with the required information filled in, together with a handling fee in the prescribed amount.
3. The transfer of contractual position in Paragraph 1 shall take effect when the Company gives consent, and thereafter the third party who has received the transfer of contractual position shall succeed to all rights and obligations of the traveler under the organized package tour contract.

Chapter 4: Termination of Contract

(Traveler’s Right to Terminate)
Article 16: The traveler may terminate the organized package tour contract at any time by paying the cancellation fee specified in Attached Table 1 to the Company. When terminating a communication contract, the Company shall receive payment of the cancellation fee through the affiliated company’s card without the traveler’s signature on the prescribed voucher.
2. Notwithstanding the provisions of the preceding paragraph, the traveler may terminate the organized package tour contract before the start of travel without paying a cancellation fee in the following cases:

1. (1) When the contract content is changed by the Company. However, this applies only when the change is significant, such as those listed in the upper column of Attached Table 2.
2. (2) When travel fees are increased based on the provisions of Article 14, Paragraph 1.
3. (3) When natural disasters, war, riots, suspension of travel service provision by transportation or accommodation facilities, etc., orders from government offices, or other circumstances occur, and safe and smooth implementation of the tour becomes impossible or there is an extremely high possibility of becoming impossible.
4. (4) When the Company fails to deliver the final document to the traveler by the date specified in Article 10, Paragraph 1.
5. (5) When implementation of travel according to the travel itinerary stated in the contract document becomes impossible due to reasons attributable to the Company.

3. After the start of travel, when the traveler becomes unable to receive travel services stated in the contract document for reasons not attributable to the traveler, or when the Company notifies the traveler to that effect, the traveler may, notwithstanding the provisions of Paragraph 1, terminate the portion of the contract for travel services that can no longer be received without paying a cancellation fee.
4. In the case of the preceding paragraph, the Company shall refund to the traveler the amount of travel fees corresponding to the portion of travel services that can no longer be received. However, when the case in the preceding paragraph is not due to reasons attributable to the Company, the Company shall refund to the traveler the amount after deducting from such amount the amount related to cancellation fees, penalties, and other expenses already paid or to be paid for such travel services.
(Company’s Right to Terminate – Termination Before Travel Start)
Article 17: The Company may terminate the organized package tour contract before the start of travel by explaining the reason to the traveler in the following cases:

1. (1) When it becomes clear that the traveler does not meet the conditions for participating travelers, such as gender, age, qualifications, skills, or other conditions specified in advance by the Company.
2. (2) When the traveler is recognized as unable to endure the tour due to illness, absence of necessary assistants, or other reasons.
3. (3) When the traveler is recognized as likely to cause inconvenience to other travelers or hinder the smooth implementation of group travel.
4. (4) When the traveler demands a burden exceeding a reasonable range regarding contract content.
5. (5) When the number of travelers does not reach the minimum number of participants stated in the contract document.
6. (6) When there is an extremely high possibility that tour implementation conditions, such as the necessary snowfall for ski tours, which were specified at the time of contract conclusion, will not be fulfilled.
7. (7) When natural disasters, war, riots, suspension of travel service provision by transportation or accommodation facilities, etc., orders from government offices, or other circumstances beyond the Company’s control occur, and safe and smooth implementation of travel according to the travel itinerary stated in the contract document becomes impossible or there is an extremely high possibility of becoming impossible.
8. (8) When a communication contract is concluded and the traveler’s credit card becomes invalid or the traveler becomes unable to settle part or all of obligations related to travel fees, etc., in accordance with the card member regulations of the affiliated company.
9. (9) When it becomes clear that the traveler falls under any of Article 7, Items 5 through 7.

2. When the traveler fails to pay travel fees by the date stated in the contract document of Article 12, Paragraph 1, the traveler shall be deemed to have terminated the organized package tour contract on the day following such date. In this case, the traveler must pay to the Company a penalty equivalent to the cancellation fee specified in Paragraph 1 of the preceding article.
3. When the Company intends to terminate the organized package tour contract due to the reason specified in Paragraph 1, Item 5, the Company shall notify the traveler of the cancellation of the tour before the thirteenth day (third day for day trips) counting back from the day before the travel start date for domestic travel, or before the twenty-third day (thirty-third day for tours starting during peak times as specified in Attached Table 1) counting back from the day before the travel start date for overseas travel.
(Company’s Right to Terminate – Termination After Travel Start)
Article 18: The Company may terminate part of the organized package tour contract even after the start of travel by explaining the reason to the traveler in the following cases:

1. (1) When the traveler is unable to continue the tour due to illness, absence of necessary assistants, or other reasons.
2. (2) When the traveler violates instructions from tour conductors or other persons of the Company for safe and smooth implementation of the tour, or engages in assault or threats against such persons or other accompanying travelers, thereby disrupting group discipline and hindering safe and smooth implementation of the tour.
3. (3) When it becomes clear that the traveler falls under any of Article 7, Items 5 through 7.
4. (4) When natural disasters, war, riots, suspension of travel service provision by transportation or accommodation facilities, etc., orders from government offices, or other circumstances beyond the Company’s control occur, and continuation of the tour becomes impossible.

2. When the Company terminates the organized package tour contract based on the provisions of the preceding paragraph, the contractual relationship between the Company and the traveler shall cease only for the future. In this case, the Company’s obligations regarding travel services already provided to the traveler shall be deemed to have been validly performed.
3. In the case of the preceding paragraph, the Company shall refund to the traveler the amount after deducting from the portion of travel fees corresponding to travel services not yet provided to the traveler the amount related to cancellation fees, penalties, and other expenses already paid or to be paid for such travel services.
(Refund of Travel Fees)
Article 19: When travel fees are decreased pursuant to the provisions of Article 14, Paragraphs 3 through 5, or when an amount to be refunded to the traveler arises due to termination of the organized package tour contract pursuant to the provisions of the preceding three articles, the Company shall refund such amount to the traveler within seven days from the day following termination for refunds due to termination before travel start, or within thirty days from the day following the travel end date stated in the contract document for refunds due to decrease or termination after travel start.
2. When the Company has concluded a communication contract with the traveler, and travel fees are decreased pursuant to the provisions of Article 14, Paragraphs 3 through 5, or when an amount to be refunded to the traveler arises due to termination of the communication contract pursuant to the provisions of the preceding three articles, the Company shall refund such amount to the traveler in accordance with the card member regulations of the affiliated company. In this case, the Company shall notify the traveler of the amount to be refunded within seven days from the day following termination for refunds due to termination before travel start, or within thirty days from the day following the travel end date stated in the contract document for refunds due to decrease or termination after travel start, and the date on which such notification is given to the traveler shall be the card usage date.
3. The provisions of the preceding two paragraphs do not prevent the traveler or the Company from exercising the right to claim damages as provided in Article 27 or Article 30, Paragraph 1.
(Return Arrangements After Contract Termination)
Article 20: When the Company terminates the organized package tour contract after the start of travel pursuant to the provisions of Article 18, Paragraph 1, Item 1 or Item 4, the Company shall, at the traveler’s request, undertake arrangements for travel services necessary for the traveler to return to the departure point of the tour.
2. In the case of the preceding paragraph, all expenses required for travel to return to the departure point shall be borne by the traveler.

Chapter 5: Group Contracts

(Group Contracts)
Article 21: The Company shall apply the provisions of this chapter to the conclusion of organized package tour contracts applied for by multiple travelers traveling the same itinerary at the same time, with a responsible representative (hereinafter referred to as “contract representative”) designated by them.
(Contract Representative)
Article 22: Unless a special agreement is concluded, the Company shall deem that the contract representative has full authority to represent all travelers constituting the group (hereinafter referred to as “members”) in the conclusion of organized package tour contracts, and shall conduct transactions related to travel business for such group with the contract representative.
2. The contract representative must submit to the Company a list of members by the date determined by the Company.
3. The Company shall not assume any responsibility for obligations or duties that the contract representative currently owes or is expected to owe to members in the future.
4. When the contract representative does not accompany the group, the Company shall deem a member selected in advance by the contract representative as the contract representative after the start of travel.

Chapter 6: Itinerary Management

(Itinerary Management)
Article 23: The Company shall endeavor to ensure safe and smooth implementation of travel for travelers and shall perform the following services for travelers. However, this does not apply when the Company concludes a special agreement with the traveler that differs from this.
(1) When it is recognized that travelers may not be able to receive travel services during the tour, take necessary measures to ensure reliable receipt of travel service provision in accordance with the organized package tour contract.
(2) When contract content must be changed despite taking the measures in the preceding item, arrange alternative services. In this case, when changing the travel itinerary, endeavor to ensure that the changed travel itinerary conforms to the intent of the original travel itinerary, and when changing the content of travel services, endeavor to ensure that the changed travel services are similar to the original travel services, and endeavor to minimize changes to contract content.
(Company’s Instructions)
Article 24: Travelers must follow the Company’s instructions for safe and smooth implementation of travel when acting as a group from the start of travel until the end of travel.
(Duties of Tour Conductors, etc.)
Article 25: The Company may have tour conductors or other persons accompany the tour to perform all or part of the services listed in each item of Article 23 and other services that the Company deems necessary in connection with the organized package tour, depending on the content of the tour.
2. The time period during which the tour conductors or other persons of the preceding paragraph engage in the services of the same paragraph shall, in principle, be from 8:00 to 20:00.
(Protective Measures)
Article 26: When the Company recognizes that a traveler during the tour is in a state requiring protection due to illness, injury, etc., the Company may take necessary measures. In this case, when this is not due to reasons attributable to the Company, expenses required for such measures shall be borne by the traveler, and the traveler must pay such expenses by the date designated by the Company using the method designated by the Company.

Chapter 7: Liability

(Company’s Liability)
Article 27: The Company shall be liable to compensate for damages when the Company or persons to whom the Company has delegated arrangements based on the provisions of Article 4 (hereinafter referred to as “arrangement agents”) cause damage to travelers through intent or negligence in performing the organized package tour contract. However, this applies only when notification is given to the Company within two years from the day following the occurrence of damage.
2. When travelers suffer damage due to natural disasters, war, riots, suspension of travel service provision by transportation or accommodation facilities, etc., orders from government offices, or other circumstances beyond the control of the Company or the Company’s arrangement agents, the Company shall not be liable to compensate for such damage except in the case of the preceding paragraph.
3. Regarding damage to baggage arising under Paragraph 1, notwithstanding the provisions of the same paragraph, the Company shall compensate only when notification is given to the Company within fourteen days from the day following the occurrence of damage for domestic travel or within twenty-one days for overseas travel, up to a limit of 150,000 yen per traveler (except when the Company has intent or gross negligence).
(Special Compensation)
Article 28: Regardless of whether the Company’s liability under Paragraph 1 of the preceding article arises, the Company shall pay compensation and consolation money in predetermined amounts for certain damages suffered by travelers to their life, body, or baggage while participating in organized package tours, as provided in the attached Special Compensation Regulations.
2. When the Company is liable under Paragraph 1 of the preceding article for the damage in the preceding paragraph, the compensation in the preceding paragraph that the Company must pay shall be deemed to be the damage compensation to the extent of the amount of damage compensation to be paid based on such liability.
3. In the case provided in the preceding paragraph, the Company’s obligation to pay compensation based on the provisions of Paragraph 1 shall be reduced by an amount equivalent to the damage compensation that the Company must pay based on Paragraph 1 of the preceding article (including compensation deemed to be damage compensation under the provisions of the preceding paragraph).
4. Organized package tours implemented by the Company for travelers participating in the Company’s organized package tours, with separate travel fees collected, shall be treated as part of the content of the main organized package tour contract.
(Itinerary Guarantee)
Article 29: When significant changes to contract content listed in the upper column of Attached Table 2 occur (excluding changes listed in the following items (excluding those due to a shortage of seats, rooms, or other facilities of transportation or accommodation facilities, etc., despite such facilities providing the travel services)), the Company shall pay change compensation equal to or greater than the amount obtained by multiplying the travel fee by the rate stated in the lower column of the same table within thirty days from the day following the travel end date.
However, this does not apply when it is clear that the Company is liable for such change under the provisions of Article 27, Paragraph 1.
(1) Changes due to the following reasons:

1. (a) Natural disasters
2. (b) War
3. (c) Riots
4. (d) Orders from government offices
5. (e) Suspension of travel service provision by transportation or accommodation facilities, etc.
6. (f) Provision of transportation services not in accordance with the original operation plan
7. (g) Measures necessary to ensure the safety of the life or body of tour participants

(2) Changes related to the terminated portion when the organized package tour contract is terminated based on the provisions of Articles 16 through 18

2. The amount of change compensation to be paid by the Company shall be limited to the amount obtained by multiplying the travel fee by a rate of 15% or more as determined by the Company per traveler for one organized package tour. When the amount of change compensation to be paid per traveler for one organized package tour is less than 1,000 yen, the Company shall not pay change compensation.
3. When the Company pays change compensation based on the provisions of Paragraph 1 and it subsequently becomes clear that the Company is liable under the provisions of Article 27, Paragraph 1 for such change, the traveler must return the change compensation related to such change to the Company. In this case, the Company shall pay the balance after offsetting the amount of damage compensation to be paid by the Company based on the provisions of the same paragraph against the amount of change compensation to be returned by the traveler.
(Traveler’s Liability)
Article 30: When the Company suffers damage due to the traveler’s intent or negligence, the traveler must compensate for the damage.
2. When concluding an organized package tour contract, the traveler must endeavor to understand the traveler’s rights and obligations and other content of the organized package tour contract by utilizing information provided by the Company.
3. After the start of travel, when the traveler recognizes that travel services different from those stated in the contract document have been provided, the traveler must promptly notify the Company, the Company’s arrangement agents, or the travel service provider to that effect at the travel destination in order to receive the travel services stated in the contract document smoothly.

Chapter 8: Compensation Reserve Fund

(Compensation Reserve Fund)
Article 31: The Company is a member of the All Nippon Travel Agents Association (Akasaka Shasta East Building, 4-2-19 Akasaka, Minato-ku, Tokyo).
2. Travelers or members who have concluded organized package tour contracts with the Company may receive compensation up to 11,000,000 yen from the compensation reserve fund deposited by the All Nippon Travel Agents Association of the preceding paragraph for claims arising from such transactions.
3. The Company has paid a compensation reserve fund contribution to the All Nippon Travel Agents Association based on the provisions of Article 49, Paragraph 1 of the Travel Agency Act, and therefore has not deposited business guarantee deposits based on Article 7, Paragraph 1 of the same Act.

Attached Table 1: Cancellation Fees (Related to Article 16, Paragraph 1)

1. Cancellation fees for domestic travel

Appendix Table 2: Compensation for Changes (Related to Article 29, Paragraph 1)